* CHANGES TO BIN COLLECTIONS OVER XMAS & NEW YEAR 2019/20 *

Hi,

Thank you for taking the time to read this, regardless of whether this affects you personally or not we would urge everybody to share this information with friends and family so nobody is caught out and left with a full wheelie bin over the Xmas or New Year holidays, this is a time of year when we easily produce double the amount of waste compared to usual and nothing worse than that trip to the tip to join the mile long queue of others who forgot.

So.. ONLY the people with a usual collection day of WEDNESDAY OR THURSDAY for GREEN OR GREY bins will be AFFECTED by the change this year as Xmas Day will fall on the WEDNESDAY & Boxing Day on the THURSDAY… the BIN MEN DO NOT WORK THIS BANK HOLIDAY so the collection for WEDNESDAY 25TH DECEMBER has now been moved to SATURDAY 21ST DECEMBER and the Collection for THURSDAY 26TH DECEMBER has been moved to SUNDAY 22ND DECEMBER.. Unfortunetely the people with a usual collection day of WEDNESDAY will also need to be on the ball again the following SATURDAY too as NEW YEARS DAY falls on the WEDNESDAY this year so they will need to put their bins out again on SATURDAY 28TH DECEMBER..

Please put a note on your calendar or even better an alert on your phone/tablet to remind you of this, you can also follow us on Facebook for a reminder the night before or even better now you can make sure your details are up to date with us via the following link and we will give you a reminder text the evening before to remind you which bin and when to put it out.. Click Here!

EVERY year we see hundreds of people left out by the bin men because they forget to put their bins out on time for collection so save yourself the bother of the nasty rubbish pile and get it out ready the evening before.

So..

>> REMEMBER <<

WEDNESDAY 25TH DECEMBER  —> MOVED TO  —>  SATURDAY 21ST DECEMBER

THURSDAY 26TH DECEMBER  —> MOVED TO  —>  SUNDAY 22ND DECEMBER

WEDNESDAY 1ST JANUARY  —> MOVED TO  —>  SATURDAY 28TH DECEMBER

* PLEASE REMEMBER WE WILL ALSO BE OUT CLEANING BINS ON THE SATURDAY TOO SO PLEASE LEAVE YOUR BINS OUT READY *

Thank you again for reading, have a lovely Xmas & New Year!!!

Best wishes

West Wirral Jetwash

** CUSTOMERS – PLEASE UPDATE YOUR CONTACT DETAILS **

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We have noticed over the last year or so since starting our ‘Account update’ notification text messages that we have a lot of customers with outdated details on our books or simply non existent but given that some of our customers have been with us for 20 years this can be expected. However it would be most appreciated if existing customer’s could fill out the form below so that we can check your account is up to date…

Why Do We Need Your Contact Details..?

Having a contact number for you as a customer means that we can provide you with an ‘Account Update’ each fortnight if we have missed you for payment, This helps the customer keep track of the bill and also means that rather than paying extra in wages & fuel to call back at your house multiple times for payment we can have a text message go to the customer from the office instead.. This has often been useful in that customers have replied to say they will not be home for payment that evening and will leave it in a secret place for pick up or have simply paid online via the website after the text reminder.. Communication is the key and can literally save us hundreds of pound, every penny we spend after the moment we clean your bin calling back for payment is dead money to the company and is something that has been pushing us towards a price increase to meet national wage increase, fuel prices & general inflation on cost of supplies. Hopefully this will help push that back for another couple of years.

One of the other major things we have found to be useful with our text updates is helping customers remember to put their bins out for collection over the holidays and on the occasions when collection days are temporarily changed, For example Christmas and more recently when the council gave little notice to a Saturday collection for hundreds of people on the ‘Tour Of Britain’ route.. On these occasions we will simply send you a quick reminder text the evening before collection to let you know that your bin needs to go out. Hundreds of customers get caught out by the Christmas Day, Boxing Day & New Years Day changes but with these text reminders we aim to reduce that dramatically and save people that dreaded journey to the tip..

Thank you for reading 🙂

Please Note – July 2019

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Everything you need to know before signing up can be found on this very website and the process is simple really, Check the areas we cover page to see if your area is listed, if it is you can then Sign Up leaving full address and service required, after this you will automatically be added to our rounds, if by chance there is a problem we will contact you to discuss asap. 

Ps. You MUST sign up THEN send over payment, We have had a recent burst of people paying for bin cleaning without actually signing up.. The payment just ends up in limbo until we find it.

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– PLEASE NOTE BEFORE SIGNING UP OR CONTACTING US –

 

  • WE ONLY ANSWER CALLS/TEXTS DURING WORKING HOURS!

Working hours are ‘8am – 8pm’ / ‘Mon – Fri’, We would appreciate it if people could try and keep inside these hours. We try to make ourselves as accessible as possible providing mobile numbers etc and maybe this is just a way of life for most people now in this ‘on-demand’ world but it’s very frustrating when we get text messages at 2:30am in the morning or 5 calls in a row at 6:30am because you have found maggots in your bin. We work long enough hours as it is, Please don’t ruin that little time we do have to ourselves or with our families.

  • WE NEED ATLEAST 24HRS NOTICE!

So long as we have atleast 24hrs prior notice of your sign up before your bin collection day we can usually accomodate for you no problem.

  • WE DO NOT DO “ONE OFF” CLEANS!

To be brutally honest they are just no use to us and do not help us sustain our small family busines, they take too long to do, they cost us too much to do and its unfair on our super loyal customers who provide us with work all year round which in turns means we promise our workers a wage and we know the bills will be paid each month. Its not listed on the website because we dont do them!.

  • WE DO NOT DO “EMERGENCY” CLEANS!

This is actually something that has become really common in recent years, 9/10 times it is people calling up at 11am desperate for an “Emergency Clean” because their bin has been emptied and they have found thousands of maggots in it. We don’t all sit in a staff room waiting for your call and then fight over who slides down the pole first to get to your bin, we clean up to 750 bins per day already and our vans are only stocked with what is needed at 8am when they leave. We need atleast 24hrs notice to get you on the books for a regular cleaning service, no amount of verbal abuse, threats or money is going to change that.

  • WE ONLY COVER THE AREAS LISTED!

We list the area’s we cover to indicate exactly where it is we cover, if North Wales, Warrington or Ellesmere Port are not listed for example its because we dont cover thoese area’s.

Collection Charges – Explained

.. From August 2019 we will be introducing a ‘Collection Charge’ of £0.50p to all customer accounts that require the 3rd call back or more to pay for each clean. Over the years we have invested all kinds of methods of payment to help customers pay their bills and “move with the times” from the introduction of online website payments to PayPal and even more recently in the last few years mobile card readers so customers can pay at the door via card, phone and now watch!.. This all costs us but not half as much as it does to run the evening payment collections in wages & fuel to have three vans physically driving around for 3hrs each night going from door to door collecting payments. We will continue to run these collections as a lot of people do still prefer to pay cash but only the first two calls for payment will be included in the price of cleaning (First being at the time of clean, second being later that evening between 5:30pm – 8pm), after those there will be a charge of £0.50p to help cover the extra expense to run those extra collections.

This charge is easily avoided though, we understand a lot of customers work during the day and sometimes don’t get home until late evening but there are many methods around this for payment.

  • Leave payment in a secret place for collection – under a plant pot, door mat etc
  • Take advantage of our advanced payment deals – these aren’t just online deals as many believe, these can be paid cash at the time of cleaning too and they cover months of cleaning at a time at a discounted price!
  • Direct debit/standing order – a simple bank set up to pay into our account on bin day every fortnight! Simply message us for details.
  • Online payment – after you receive our note through your door to say we missed you for payment go online and pay your bill.

Any issues please do contact us and we will do our best to help you.

Thank you for reading,

Regards

CHANGES TO BIN COLLECTIONS OVER THE HOLIDAY PERIOD 2018-19 * PLEASE READ *

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Hi,

Thank you for taking the time to read this, regardless of whether this affects you personally or not we would like to urge everybody to share this information with friends and family so nobody is caught out and left with a full bin over the Xmas or New Year holidays, this is a time of year when we easily produce double the amount of waste compared to usual.

So.. ONLY the people with a usual collection day of TUESDAY & WEDNESDAY for GREEN OR GREY bins will be AFFECTED by the change in collection schedule THIS YEAR as Xmas Day will fall on the TUESDAY & Boxing Day on the WEDNESDAY… the BIN MEN DO NOT WORK THIS BANK HOLIDAY so the collection for TUESDAY 25TH DECEMBER has now been moved to SATURDAY 22ND DECEMBER and the Collection for WEDNESDAY 26TH DECEMBER has been moved to SUNDAY 23RD DECEMBER.. Unfortunetely the people with a usual collection day of TUESDAY will be needed to be on the ball again the following SATURDAY too as due to NEW YEARS DAY falling on a TUESDAY this year they will need to put their bins out again on SATURDAY 29TH DECEMBER..

Please put a note on your calendar or even better an alert on your phone/tablet to remind you of this, EVERY year we see hundreds of people left out by the bin men because they forget to put their bins out on time for collection so save yourself the bother of the rubbish mountain and get it out ready the evening before.

>> REMEMBER <<

TUESDAY 25TH DECEMBER  —> MOVED TO  —>  SATURDAY 22ND DECEMBER

WEDNESDAY 26TH DECEMBER  —> MOVED TO  —>  SUNDAY 23RD DECEMBER

TUESDAY 1ST JANUARY  —> MOVED TO  —>  SATURDAY 29TH DECEMBER

* PLEASE REMEMBER WE WILL ALSO BE OUT CLEANING BINS ON THE SATURDAY TOO SO PLEASE LEAVE YOUR BINS OUT READY *

Thank you again for reading, have a lovely Xmas & New Year!!!

Best wishes

West Wirral Jetwash

(Ben, Dave, Jack & Joe)
Ps. Please follow us on Facebook for live updates and reminders throughout the holidays & if you are feeling in the spirit to leave us a review that would be highly appreciated,

Thanks > https://www.facebook.com/West-Wirral-Jetwash-Services-1445222769082735/

Welcome to West Wirral Jetwash Services

wirral bin cleaning


 

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Hi and welcome,

Thank you for visiting our website!

Please feel free to have a good look around, We have lots of bits and bobs for you to check out including advice and tips on how to maintain a clean and pest free bin and updates to bin collection changes.

If you are an existing customer looking to pay for bin cleaning follow this link to Pay Now.

Have a lovely day,

West Wirral Jetwash 😉

 

** NEW PAYMENT METHOD **

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These days more and more people do not carry cash and this has led to extremely high numbers of repeat callback requests for payment so in yet another attempt to combat this we have now invested in CARD READERS to carry with us on the job. This method does carry a small transaction fee that goes to the company that processes the payment for us which is added on top of the bill but this is still a lot less than other companies out there, its just a few pence.

We have now been using this method for a few weeks now and its proving to be of great help to us so if this is a preferred method of payment for you then please prompt a member of staff on the job.

Regards

West Wirral Jetwash